Privacy Policy

Easycloud (hereinafter referred to as "we") understands the importance of personal information to you (hereinafter referred to as "user") and fully respects your privacy. We are committed to protecting your personal information securely and reliably. We have established this Privacy Policy ("this Policy") and advise you to read and understand it carefully before using Easycloud's products and services to make an informed decision.

Scope

This Policy applies to the use of our Easycloud products, documentation, and services through all channels, including but not limited to: cloud marketplaces, the Easycloud content platform (official website, applets, official accounts), APIs/SDKs, and our partners.

How We Collect Personal Information

Personal information refers to any information recorded electronically or otherwise that relates to an identified or identifiable natural person, excluding anonymized information. Many of our services require personal information to operate. If you choose not to provide the necessary data, you may not be able to use that product or service. For example, you cannot purchase our products if you do not register an account and submit your personal information on our website or a cloud marketplace. In other cases where providing data is optional, choosing not to submit personal information may prevent you from using certain features, such as personalization, but it will not affect your use of other services we provide.

We collect personal information that you provide actively, as well as information generated through automated means during your use of our features or services, in the following ways:

Information provided when registering an account or purchasing services on our website, such as username, phone number, payment information, and address.
Personal information provided when you contact us for support or assistance, such as your address, postal code, name, identity information, facial recognition data (for identity verification), bank account details, email address, company name, industry, job title, and invoicing information.
Technical information we automatically collect when you visit our official website, such as your browsing history, access dates and times, browser information, device hardware and software specifications, and network connection details (like IP address, port, and network protocol).
Where permitted by applicable law, we may obtain your personal information from public and commercial sources, such as data legally acquired from our cloud marketplace partners or other third parties.

How We Use Personal Information

We will not use your personal information for purposes other than those described below, unless we obtain your consent:

To create and manage your account.
To fulfill your transaction or service requests, including processing orders; delivering, activating, or verifying products and services; and providing technical support.
To communicate with you; to send you information about products and services that may interest you; to invite you to participate in market research or satisfaction surveys. You may opt-out of receiving such information at any time.
To send you important notices, such as changes to our terms of service.
To provide a personalized user experience and content.
To conduct internal audits, data analysis, and research to improve our products and services.
To analyze our business operational efficiency and measure market share.
To troubleshoot errors when you choose to send us the details.
To protect the security of our products, services, and users, and to implement and enhance our loss prevention and anti-fraud programs.
To comply with and enforce applicable legal requirements and industry standards.

How We Share, Transfer, and Disclose Personal Information

We do not share your personal information with any company, organization, or individual outside of Easycloud, except in the following cases:

As required by law or mandated by government authorities.
With your explicit consent, we will share your information with other parties you have approved.
With authorized partners: We may delegate certain services to authorized partners. We will only share your information for lawful, legitimate, necessary, specific, and explicit purposes as stated in this Policy. Our partners will only have access to the information required to perform their duties and are prohibited from using it for any other purpose.

We will not transfer your personal information to any company, organization, or individual, except with your explicit consent or in the event of a merger, acquisition, or asset transfer, in which case we will require the new entity holding your information to continue to be bound by this Policy.

How We Store and Protect Personal Information

We have implemented industry-standard security measures to protect the information you provide from unauthorized access, public disclosure, use, modification, damage, or loss. We will retain the collected information for the minimum period required by law, after which we will anonymize the data. Although we have taken reasonable and effective measures, please understand that in the internet industry, due to technological limitations and various potential malicious means, it is impossible to guarantee 100% information security.

Your Rights

We take your concerns about your personal information seriously and are committed to protecting your rights to access, correct, and delete your information.

Right to Access: You have the right to access your personal information, except where prohibited by law.
Right to Correction: If you find that the information we are processing about you is incorrect, you have the right to request a correction.
Right to Deletion: Under certain circumstances (e.g., if we process your data unlawfully, or if you close your account), you may request that we delete your personal information.

How We Use Cookies

When you visit our website, we may store small data files called Cookies on your device. Cookies typically contain identifiers used to store user preferences and access data. This helps us track visit frequency, analyze page preferences, ensure the efficient operation of our website, and protect your data security. We will not use Cookies for any purpose other than those described in this Policy. You can manage or delete Cookies through your browser settings, but doing so may affect your experience with our services.

Policy Updates

To provide you with better services, this Policy may be updated as our business evolves. We will not diminish your rights under this Policy without your explicit consent. We will post any changes on this page. For significant changes, we will provide a more prominent notice. Your continued use of our services after an update signifies your full reading, understanding, and acceptance of the revised Policy.

Contact Us

If you have any questions about this Privacy Policy or need to contact us, please do so via the following method:

Contact Email: [email protected]